| AMERI-FORCE CRAFT SERVICES | CASE STUDY |
300+ Recalled Parts. 10+ Locations. Two Mechanics on the Road in 10 Days.
Client Type: Equipment Manufacturer Industry: Equipment Manufacturing Location: Upstate and Western New York (Field Deployment from Watertown, NY)
BUSINESS IMPACT SNAPSHOT
| 300+ Recalled Parts Repaired | 10 Days Time to Full Deployment (Flights, Car, Hotel, PPE) | 10+ Customer Locations Serviced | 4x Engagements: Client Has Returned 3 Additional Times |
The Client and the Stakes
An equipment manufacturer based in Watertown, New York identified a recall affecting more than 300 parts across its product line in the field. Customers across Upstate and Western New York needed repairs performed at their locations, and the company needed to act quickly to fulfill its obligations, protect customer relationships, and resolve its compliance exposure.
The technical solution was known. The execution gap was real: the manufacturer did not have the internal bandwidth to train additional staff and deploy a multi-month, multi-site field repair program at the same time. Every day with unresolved units in the field was continued liability and continued customer frustration.
Operational Environment
This engagement was a fully mobile field deployment across a multi-county region of New York State. The two mechanics needed to travel independently between customer locations, manage their own daily schedules, perform precision repair work to a trained specification, and represent the manufacturer professionally at each site — without a supervisor on-site. With more than 10 customer locations to service and a target rate of up to 3 repairs per day, the pace and the independence requirement were both high.
The Challenge
The client needed two mechanics who could absorb hands-on training from the manufacturer, apply that training precisely across varied customer environments, and sustain performance over a multi-month road assignment. The recall required a specific repair to a specific standard — this was not general mechanical work. Candidates had to be technically capable enough to be trained quickly and professional enough to represent the company in front of end-user customers.
Beyond the candidate match, the full logistics of a multi-site, multi-month deployment — flights, rental vehicles, hotels, PPE — needed to be arranged and ready before day one. For most staffing firms, that coordination alone is a friction point that adds days or weeks to a deployment. It could not add days or weeks here.
The Solution
- Ameri-Force identified two mechanics from its active pipeline, selected for both technical aptitude and proven independent field performance.
- The client trained both mechanics on the specific recall repair procedure before deployment.
- Ameri-Force coordinated all deployment logistics within 10 days of the client’s request: flights, rental vehicles, hotels, and PPE — all arranged before the workers left for New York.
- Both mechanics traveled across the Upstate and Western New York region, visiting more than 10 customer locations and repairing up to 3 units per day.
- Ongoing field support was maintained throughout the engagement so workers stayed focused on repairs, not logistics.
The Results
Engagement Results
| Metric | Result on This Engagement | Client Baseline / Benchmark |
| Time to Full Deployment | 10 days from request — flights, rental vehicles, hotels, and PPE all arranged and confirmed before workers departed | Client’s required urgency: immediate action on active recall |
| Recall scope covered | 300+ parts across 10+ customer locations, Upstate and Western New York | Full recall resolution required |
| Repair rate achieved | Up to 3 units per day per mechanic, per client’s trained specification | Client-defined target rate |
| Internal staff redeployment | None required — full field program managed by Ameri-Force mechanics | Alternative: pull and retrain existing internal team |
| Project Completion | 300+ recalled parts repaired across 10+ customer locations; both mechanics completed the full multi-month field deployment independently | All recalled units repaired; program completed in full |
Why It Worked
A product recall in the field demands two things simultaneously: the right tradespeople and a logistics infrastructure that can move fast. Ameri-Force delivered both. Two mechanics were identified, trained, fully equipped, and on the road in 10 days. They covered more than 10 locations across Upstate and Western New York, repaired 300+ parts, and represented the manufacturer professionally at every customer site.
The proof of performance is in the return. Since the original recall engagement, the client has brought back the same two mechanics three additional times for work in this market. When a client calls back that many times for the same two people, the work speaks for itself.
Ready to solve your next workforce challenge? Contact Ameri-Force: 904-633-9918 (Option 2 for Sales) | sales@ameriforce.com | www.ameriforce.com
